Shipping & Handling
Your order will be shipped using Australian courier companies or Australia Post, and basic transit insurance is included on all items if the damage waiver is paid.
Delivery time for purchases depends on your location and can usually be expected between 1-4 working days Australia-wide.
Delivery costs will be calculated on check out, or manually by a customer service representative. An invoice will be issued including delivery costs.
The cost of delivery on items that are bulky (some printers, scanners, backpacks, tripods, multiple cameras etc) will be charged at a higher rate if necessary and we will contact you before processing your order to inform you of shipping costs.
In all cases shipping will only ever be processed after we have verified delivery address.
Once delivery has been accepted your order becomes your sole responsibility.
We do not deliver overseas at this stage.
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Mic Hire will accept product returns and provide you with an exchange voucher, refund or repair where:
- The product is faulty or is not of acceptable quality, or
- The product does not match the sample or our description; and
- You can present your Mic Hire receipt or other adequate proof of purchase.
Mic Hire may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. Mic Hire reserves the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.
Please be aware that data (including, but not limited to, images and video) may be lost during the repair process of electrical and electronic products. It is the responsibility of the customer to ensure that all personal data is deleted before return to Mic Hire.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
Mic Hire will no be liable for any compensation in returning your purchase.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Mic Hire reserves the right to:
Assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
- Your original Mic Hire invoice is the best form of proof of purchase
- Refunds will be issued using your original payment method